01
Identify at the till
Phone number, email, or passport ID. The till writes to the passport; the passport confirms channel preferences and consent.
Kwanta Clienteling
One profile. Every storefront, every brand.
A shared customer profile across Kwanta retailers — but built on the customer’s consent, not their purchase history. If the same customer shops with two Kwanta brands, those brands share what the customer said yes to (WhatsApp? email? frequency?) — never what they bought from each other. Clienteling that respects the customer and still closes the sale.
- Cross-merchant consent, not purchase history
- Segmented by value, RFM, affinity
- Clienteling built in at the till
Early access
Kwanta Clienteling is opening for early access with multi-brand fashion and cosmetics operators. Join the waitlist — and help set the privacy posture.
How it works
A consent-first layer underneath every customer-facing workflow — marketing, promo, loyalty, returns, follow-ups.
02
Segment in context
Value, recency, frequency, category affinity — computed on the retailer’s own transaction history, not a shared database.
03
Reach on preference
WhatsApp, email, Telegram — whichever channel the customer said yes to. Frequency capped per preference, not per retailer.
04
Close the loop
Attribution, lifetime value, churn flags written back to the retailer’s slice of the passport — never shared across merchants.
What it covers
Consent + preferences
Channel opt-ins, frequency caps, do-not-contact flags. Shared across Kwanta merchants — honored by every outbound system.
Per-retailer segments
Value, RFM, category affinity, lifecycle stage — computed on your own data, shown only to your team.
Till-side clienteling
Staff sees the customer’s preferences, last visit, saved items. The LLM layer suggests the next-best action in-line.
Returns + follow-up
Automatic follow-up sequences on returns, repairs, and saved items — honored by the passport consent layer.
Privacy posture
GDPR-shaped. Data residency per market (KZ day one; PL + EU Q3 2026). Export, delete, and portability on demand.
Loyalty rails
Points, tiers, benefits — per retailer, not cross-merchant. The passport carries the identity; each retailer owns the loyalty.
Works with
Clienteling sits inside Kwanta POS and reaches out through the channels your customers chose.
- Kwanta POS
- WhatsApp Business
- Email (SMTP + transactional)
- Telegram Business
- CRM + loyalty exports
Start with Kwanta
Join early access for Kwanta Clienteling.
Talk to the founders. Get early access, honest pricing, and a direct line to the team.